Q: Does The Audio Insider offer a 30 Day In-Home Satisfaction Guarantee?
A: Fine audio products featured at The Audio Insider are covered by our in-home satisfaction guarantee for 30 full days. The Audio Insider throughly backs all of its products, and if an item does not live up to your expectations for any reason during the first 30 days, return it for a refund. (Shipping costs are not included and will not be refunded. Special products excluded; see Shipping & Returns.) You buy with confidence knowing you may audition TAI products in your own home for one month at our risk.
If you're considering a loudspeaker system or a substantial purchase where shipping costs may be a concern, please take advantage of our partial-ship option, where we ship one or two smaller items for pre-evaluation and approval. Once you agree that our quality and value are unbeatable, we'll ship the balance of your purchase at your request.
To receive credit, the product must be returned with all the original contents and packaging and must be in like-new condition. Refunds will be credited to the purchaser's original account. Please allow approximately 5 business days after our receipt of the product and our verification that all requirements have been met for the refund.
Due to wear and tear, speaker cable products returned for credit will be subject to a 15% restocking fee.
Q: How do determine shipping costs?
A: The webstore creates real-time shipping quotations in the order section of the webstore's Shopping Cart. To see various shipping options and costs, simply add the product(s) to the Shopping Cart and move through the checkout process as if you were ordering. Shipping options are automatically created and displayed before you decide to purchase - there is no obligation to buy. You may cancel the purchase and close the page at any time..
Q: How do I place an order?
A: Follow these easy steps.
- Register and log in.
- Add items to your Shopping Cart by using the Add to Cart button.
- When you are finished shopping, click Checkout to purchase your items. Review your order for accuracy and select the preferred shipment method before you finish by clicking "Continue".
You're done! We will send you an email confirmation and a followup with order-tracking information once your order has been shipped.
Q: What methods of payments do you accept?
A: We accept Visa, MasterCard, Discover, and American Express.
Q: When will I receive my order?
A: Orders placed with our online store will typically be shipped within 36 hours for in-stock items and in the rare event your item is back-ordered, we will provide new information on status.
Q: Will I be able to track my order?
You will receive an email confirmation with order tracking numbers when shipped.
Q: Who will be delivering my Order?
A: All orders ship by FedEx unless mutually agreed otherwise. You will be given the choice at checkout of what shipment product you wish to use.
Q: Who can I contact for further assistance?
For additional assistance, visit our Contact Us page. |
